Three key benefits of Palmer's mobile service
For the past four years, Palmer mobile service has been on the road repairing trucks wherever they are located. Palmer Trucks developed diagnostic and truck repair services to maximize a fleet’s uptime. With 17 service trucks across all Palmer locations, the process is simple, an expertly trained truck mechanic arrives at the site in a mobile diagnostic truck equipped with the latest tools and technology, diagnoses the problem and establishes what replacement parts are needed. Once the new part is brought to the site (if necessary), the mechanic fixes the issue on the spot. With our flexible schedule and a sense of urgency, the truck is repaired upon the first visit. For the safety of our mechanics, we do not service trucks on the shoulder of the interstate.
What are the most notable advantages of Palmer Trucks' mobile service?
The three key benefits of the mobile service are:
- Upkeep on downtime
- Running on a schedule
- Convenient access to highly skilled technicians
Service performed on a fleet’s downtime will ensure that the uptime runs smoothly and efficiently. If there is an issue with multiple trucks at one location, you can avoid paying for multiple trucks to be towed because the technician goes to the one location and diagnoses all the problems.
Manuel Romo, Indianapolis’ mobile service specialist, calls mobile service a “cheat code” because the shop could be scheduled four days out, but if you contact the mobile service manager, they can schedule a technician to be on-site in two days. The schedule also creates a structure for the technicians, making it imperative to finish the job on the first visit. As Romo claims, “no job goes unfinished for an extended period of time.” Problems may occur when the driver is least expecting it and having access to service at their fingertips will help ease their stress.
Palmer’s mechanics are trained to perform inspections, diagnosis, maintenance, installations and repair components, engines and systems related to heavy-duty and medium-duty vehicles. Technicians are required to participate in technical training and professional development throughout employment to ensure our customers are receiving the best service possible. Problems ranging from a broken light bulb to a clutch replacement, our technicians are prepared to repair it all.
With easy access to highly skilled technicians, Palmer Trucks Mobile Service will help your fleet continue to maximize uptime while minimizing the stress of a broken truck.
We service all makes and models. Contact a Palmer Trucks dealership near you!