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To Our Customers: Coronavirus (COVID-19) Update

Mar. 17 2020 News By Cameron Nichols

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Tuesday, March 17, 2020

Partners and Customers of Palmer Trucks:

In the midst of the developing Coronavirus (COVID-19) situation, Palmer Trucks has continuously monitored developments for the safety and well-being of our team members, customers, vendors and their families – our highest priority. Palmer Trucks remains committed to being open to serve the trucking industry’s needs, while implementing preventive measures.

The following measures have been implemented to protect all customers and visitors to Palmer Trucks facilities, along with the organization’s employees, until further notice:

Everyone is always welcome to our facilities: please look for signage and follow the measures below prior to entering a building.

 

  • Hand washing – As always, please routinely wash your hands with soap and water for at least 20 seconds. If none is available, use alcohol-based hand sanitizer. Please be sure to scrub all surfaces. Hand sanitizer and soap at hand-washing sinks are available throughout our facilities.

 

  • Store and truck cleanliness – Alongside daily cleaning procedures, team members will regularly disinfect common surfaces. Additionally, all rental trucks will continue to be fully wiped down and sanitized prior to being issued to a customer.

 

  • Do not shake hands – Refrain from handshakes with Palmer Trucks team members and fellow customers. Consider greeting alternatives that don’t involve touching.


  • Minimize face-to-face meetings – Use technology to communicate in all available circumstances. If an individual must be interacted with to conduct business, do so one-on-one and maintain a healthy distance to prevent the spread of the virus through air droplets. Prior to visiting a dealership or store, please use phone and contact form resources at www.palmertrucks.com.

 

  • Parts department is pick-up and delivery only – Effective immediately, all parts counters are restricted to advanced pickup, scheduled in advance. Signs will be posted within each area and staff are asked to politely enforce this requirement with our customers. Deliveries will continue, if the customer will receive them; however, social distancing will be utilized along with additional precautions for our drivers to ensure everyone’s safety. Additionally, Outside Parts Salespersons will not be making site visits, and you should expect communication from your representative, if they haven’t done so already. Please practice social distancing, and use phone numbers to call ahead to Palmer Trucks facilities. Look for signage and call ahead, rather than entering a facility. Contact information can be found at www.palmertrucks.com.

 

  • No more than 2 customers within a driver’s lounge – Due to the varying sizes of driver’s lounges, no more than two customers are encouraged to be in any driver’s lounge at any one time.


  • If requiring service, please leave your truck and the property – To maintain adequate social distancing, please leave your truck and the dealership once handed off to a service writer, if able. Our team will be in constant communication regarding the status of your unit and will work with you to schedule pick-up. Only one customer at a time may be in a service writer’s office or present at the counter. Please exercise patience and call ahead, if at all possible. Be sure to look for instructional signage and call the store upon arrival. Contact information can be found at www.palmertrucks.com.


  • If experiencing symptoms, avoid dealerships and stores – If experiencing a fever, cough, sore throat, or combination thereof, please seek medical attention and do not visit a Palmer Trucks facility. Follow all advised self-quarantine protocols as prescribed by the Center for Disease Control and Prevention.


Please encourage fellow patrons to be aware of and practice these guidelines.

While the situation is a moving target, developing day-to-day, we encourage everyone to be flexible and supportive of these measures for the well-being of all. Our values, teamwork, and care for one another has enabled the organization to grow and thrive for more than half a century, and continuing to do so will ensure that the trucking industry as a whole overcomes this.

Remember – what you do matters. Regardless of the state of affairs, all our goods and services move by and depend upon trucks. Our customers work to keep the economy moving ahead and are what comprises the backbone of this country. Through perseverance, precaution and teamwork, we will overcome this challenging time.

Our team is here for you, cares for you, and supports you. We want all team members, customers and their families to be healthy and safe. Updates will continue to be shared by company personnel, along with postings to our website and public communication channels.

- The Palmer-Nichols Family & Palmer Trucks Team Members